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All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website.

The privacy of our consumers is very important to us, below is an overview of our security policy, but if you have any further questions, please contact our Customer Service Team. All customer data is strictly stored and is available only to employees who need the data to perform their work.

We take appropriate technical and organizational measures to protect against unauthorized or unlawful use of your personal data, including encryption of your data to applicable industry standards.

During your visit to our site, we may collect certain personal information that is necessary to set up your account, for billing purposes, for the delivery of your goods and surveys. We will retain your information for as long as it is necessary to process your order, to process a possible return or exchange, to respond to any complaint/feedback or to provide you with promotional information for which you have signed up.

The ahoy.rs online store will not hand over your contact information to third parties, unless we are required to do so by law.

Minors can use our online store under the supervision of a parent or guardian.

This page may contain links to other sites with their own privacy policies, we are not responsible for the privacy policies of those sites.

The online store ahoy.rs reserves the right to refuse to provide the service, cancel the order or cancel the order if it finds that the terms of use have been violated, and in accordance with legal restrictions.

In order to successfully process your order, we need your first and last name, address, e-mail and telephone number. With the help of this data, we will be able to deliver the desired goods to you, as well as inform you about the current status of the order.

We undertake to use your personal data exclusively for the purposes of technical administration of the website, to give you access to special information or to communicate with you. We undertake not to sell the data we own to third parties, even on the market. The employees of our online store are obliged to respect the confidentiality of your data.

In addition to the above, we collect, analyze and process data about the products our visitors search for and buy, as well as the pages they visit. We use this data to improve the offer and appearance of our pages, and provide you with easier use, safer and more comfortable shopping.

Our online store uses "cookies" to help you adjust your internet usage to your needs.

A cookie is a text file that is placed on your hard drive by a web server. Cookies cannot be used to run a program or deliver a virus to your computer.

Cookies are uniquely assigned to you, and can only be read by the web server in the domain that sent them to you. One of the primary purposes of cookies is to provide convenience that will save you time.

Attention: please read the terms of use carefully before using the Ahoy website. By using our website, you confirm that you have read, understood and accepted these terms of use (hereinafter: Terms).

Ahoy reserves the right to modify the Terms at any time by making changes to this text. We suggest that you visit this website from time to time to see if the Terms may have changed since your last visit.

The contents published on Ahoy's website are the property of Fanfare doo Beograd and can only be used for non-commercial purposes, and all copyright warnings must be observed.

It is not allowed to change the content of this site in any way, nor reproduce it or publicly display, perform, distribute or otherwise use it for public or commercial purposes. If you want to use the contents published on this website for purposes other than those listed here, you need to contact us to obtain permission.



When using our website, you are not allowed to:

Interfere with or disable any security-related features on the Site or features that prevent or restrict the use or copying of available content

You post or transmit to the website any material that is threatening, defamatory, obscene, offensive, pornographic or abusive. Also material with which you can initiate racial hatred, cause harassment or any inconvenience due to violation of privacy, trust certain discriminatory, threatening or provocative comments.

You provide incorrect information regarding personal data in your profile

Use someone else's personal information without that person's permission or impersonate a third person, firm or organization

Engage in any illegal or unlawful conduct

You modify, disrupt, intercept or hack the website in order to disable it

Use specialized programs to download content from the site

If you breach any of these Terms, we may prevent you from using this website on a permanent or temporary basis. We may take other actions, including but not limited to reporting you to the relevant government authorities, sending a warning or filing a lawsuit.

Dear consumers, please read the terms of use carefully before using the Ahoy website. By using our website, you confirm that you have read, understood and accepted these terms of use (hereinafter: Terms).

Fanfare doo reserves the right to change the Terms at any time by making changes to this text. We suggest that you visit this website from time to time to see if the Terms may have changed since your last visit.

A user is any person who accesses the website www.ahoy.rs and all its contents.

Ahoy publishes content on the website in good faith. You use all the contents of the www.ahoy.rs site solely at your own risk and Ahoy cannot be held responsible for any damage caused by use.

The contents published on Ahoy's website are owned by Ahoy and may only be used for non-commercial purposes, and all copyright notices must be observed.

Content displayed on this site, such as pages, design elements (buttons, icons, etc.), texts, logos, audio recordings and software are the property of Ahoy and cannot be used without prior consent.

It is not allowed to change the content of this site in any way, nor reproduce it or publicly display, perform, distribute or otherwise use it for public or commercial purposes. If you want to use the contents published on this website for purposes other than those listed here, you need to contact us to obtain permission.

Register to be able to order products. Registration is done by filling out the Registration Form.

When you find the product you want to order, click on its thumbnail or the name next to the thumbnail to enter the page with detailed view or on the "Add to cart" button if you want to buy immediately.

On the detail view page, click the "Add to Cart" button to add the product to your shopping cart.

You will be shown a page with the contents of the basket. Click the "Order" button.

You will be presented with an order form. Fill out the form and click the "Continue ordering" button.

You will see the order details page. Check and confirm order details. Then click the "I confirm order" button to place the order; Your purchase order has been successfully created.

It is possible to make purchases on the Ahoy website as a guest, i.e. without registration. You can choose that option when you click on the basket, after which you will be asked whether you want to register or buy as a guest.

There is a possibility that the images may deviate from the colors you saw on the screen by 2-3%.

Color shade deviation is normal because there are always color deviations when comparing the color on the monitor (screen) and the live color.

We strive to always be precise in terms of updating products in stock, if unfortunately a product is sold out in a short period of time, we will inform you about it.

In the case of returning goods and refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Fanfare doo is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the card user's account at the seller's request.

During delivery by courier service, your order will be packed and prepared for transport in such a way that it cannot be damaged by normal handling during transport. When picking up the order, it is necessary to check for visible damage that may have occurred during transport. You are not obliged to accept damaged or previously opened packages. We recommend that you take pictures of the damage with your mobile phone and send us the photos so that we can be sure that your complaint will be accepted.

You have the right to exchange defective products if it is clearly visible on the product that the error was not caused by improper use, but that there was an error in production, packaging or transport.

Complaints can be submitted within 48 hours after receiving the shipment. Along with the written description, it is necessary to submit pictures or a video of the damage or malfunction that you encountered. It is possible to advertise only products that have not been used or consumed. The deadline for resolving complaints is 8 days.

In that case, the goods are returned at our expense, and the application is made in three simple steps:

1. Send your request to the address: shoponline@ahoy.rs

Be sure to provide the following information:

– first and last name

– email address

– order number

- a message in which you will describe the reason for the complaint

2. Pack the items intended for return adequately so that there is no subsequent damage during transport.

3. After the advertised goods arrive at our premises and the justification of the complaint is checked, the correct item will be delivered to your address.

Claims for damage during transport

It is very important that you immediately report any damage during transport, visible on the product packaging, to the courier who delivers the goods to you. The buyer is obliged to report any damage during transport within 24 hours of receiving the goods.

If you notice such damage, do not sign for the receipt of the shipment or ask the courier to wait until you check whether the damage to the packaging caused damage to the product itself or the loss of parts. If the product is not damaged, and all parts are numbered, sign the receipt of the shipment.

Complaints about data or the wrong type of goods

If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the account is not correct, please call us by phone, or send an e-mail with your information (name, surname, phone) to our e-mail address and describe the problem you have, no later than 24 hours from the moment of receipt of the shipment. According to the situation, we will take the necessary steps. In the shortest possible time, we will respond to the reported complaint by electronic means (e-mail) by confirming the receipt of the complaint, i.e. communicating the number under which your complaint was filed in the record of received complaints and we will inform you about the further action. The deadline for responding to a complaint is 8 days, and for resolving a complaint is 15 days from the moment it is reported.

You can pay for your order using the highlighted payment cards on the Cart page, if this payment method is offered. The card must be approved by the issuing bank for online (Internet) payment.

When ordering online, by selecting the appropriate payment method, you will be redirected to the bank's page, which is protected and safe for this type of payment. Your payment card information is never available to our system.

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, so the complete payment process is performed on the pages of the processor itself, i.e. the bank.

Payment card information is not available to our system.

* Data entry and verification are exclusively performed between the card user and the bank, and the Internet merchant has no insight into the data being exchanged.

Payment is not possible in foreign currency, but only in RSD currency. Payment is possible with payment cards of domestic and foreign banks.

A customer using the online card payment service through our online store must meet the following conditions:

Delivery of goods is possible only on the territory of the Republic of Serbia, at the address specified in the order.

Only the owner of the payment card can make the payment.

Note: We are not responsible if your country performs customs clearance during the delivery of the goods. In that case, all possible additional costs are borne by the customer. Please inquire about these conditions with the competent institutions in your country.

VAT included in the price and there are no hidden costs.

The product is delivered by the Bex courier service

Depending on the available quantity of a certain item and the possibility of its procurement, and in accordance with our business policy, the expected delivery time of products from our offer is 72 hours (up to 3 working days), which you will be informed about later.

NOTE:

- The cost of postage is charged according to the valid price list of the courier service.

- You can see the price list of the courier service by clicking HERE.

Contact us by calling our phone number or send us an email with your account/shipping number, your JMBG (optional), the dinar current account number and the name of the bank where you have the specified account.

When you provide the necessary data, documentation will be created that will be forwarded to you with the refund procedure to the email address you left when creating the order.

Refunds are made exclusively in the above-mentioned manner, by payment to a dinar current account, and it is not possible to send money by courier in cash.

In the case of returning goods, or refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, our online store is obliged to make the refund exclusively via Visa, Visa Electron, MasterCard, Amex, Maestro or DINA payment methods. This means that at the request of the seller, the bank will refund the funds to the account of the cardholder.

You cannot send the ordered item to the addresses listed on the shipping invoice without prior contact and agreement with the operators of the online store, which is listed above.

Any such package will be returned to the sender at the sender's expense.